Privacy Policy
Last updated: August 4, 2026
This Privacy Policy explains how Walli LLC (“Walli AI,” “we,” “us,” or “our”) collects, uses, and protects information in connection with the Walli AI platform — an AI receptionist, scheduling, and client-management service we provide to independent hair stylists and salons (each, a “Business”) and their clients.
Information we collect
- Business account data: name, email, phone number, business address, and login credentials of the stylists and salons who use Walli AI.
- Client data, on behalf of a Business: a client’s name, mobile phone number, appointment history, and messaging consent — provided by the client when they contact or book with a Business.
- Communications data: call and text message content, voicemail, and transcripts created when our AI receptionist handles a call or message for a Business.
- Usage and device data: log data, IP address, and basic analytics needed to operate and secure the service.
We do not collect or store full payment card numbers. Card payments are processed by Stripe; we only retain payment tokens, never the card number.
How we use information
- To answer calls and messages, book and manage appointments, and send appointment confirmations, reminders, and booking links on behalf of a Business.
- To verify that a mobile number belongs to the person booking, by sending a one-time verification code at their request.
- To operate, secure, support, and improve the service.
- To comply with legal obligations, including telecommunications and consent rules.
SMS / text messaging
Walli AI sends appointment confirmations, reminders, booking links, and related account notifications by SMS on behalf of a Business, only to recipients who have opted in. We also use a mobile number to send one-time verification codes — a single-use code, sent only when the person booking enters their own number on a Business’s online booking page and asks us to verify it — so we can confirm the number belongs to them. Opt-in is obtained verbally during a phone call to the Business, through a booking form, by SMS reply, or, for a one-time verification code, by the consumer’s own request to verify their number on that booking page.
Message frequency varies. Message and data rates may apply. Reply STOP to opt out at any time, or HELP for help. All of these messages are transactional; we do not send marketing or promotional texts. See our SMS Terms & Conditions for the full messaging program terms.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
How we share information
- With the Business you contacted — client data is collected and used on behalf of, and shared with, the specific stylist or salon you interacted with.
- With service providers (subprocessors) who help us run the service — e.g. cloud hosting, telephony (Twilio), and payment processing (Stripe) — under contracts that limit their use of the data to providing those services.
- When required by law or to protect rights, safety, and the integrity of the service.
We do not sell personal information.
Data retention
We retain personal information for as long as needed to provide the service and to meet legal, tax, and recordkeeping obligations, then delete or de-identify it.
Your choices
- Opt out of SMS at any time by replying STOP.
- Request access to, correction of, or deletion of your information by contacting us.
Contact us
Walli LLC
3438 East Lake Rd, Suite 14-572, Palm Harbor, FL 34685
Email: support@walliagent.ai
Phone: (727) 439-2033