SMS Terms & Conditions
Last updated: August 4, 2026
Program description
Walli LLC (“Walli AI”) provides an AI receptionist and scheduling service to independent hair stylists and salons (each, a “Business”). On behalf of a Business, Walli AI sends the following kinds of text messages. Every message in this program is transactional — we never send marketing or promotional text messages.
- Appointment messages: appointment confirmations, appointment reminders, booking links, and related account notifications, sent to clients who have opted in.
- One-time verification codes: a single-use code sent when a client verifies their own mobile number on a Business’s online booking page, so we can confirm the number belongs to the person booking.
How you opt in
You consent to receive these messages in one of the following ways:
- By voice: when you call a Business and our AI receptionist asks whether it is okay to text you a confirmation and reminders, and you clearly agree. The exact wording is published in our voice consent script.
- By web form: by checking the optional SMS consent box on a Business’s booking page (“I agree to receive appointment-related text messages (confirmations, reminders, and booking links) from [Business Name] via Walli AI. Message frequency varies. Msg & data rates may apply. Reply STOP to opt out, HELP for help.”). See a preview of the opt-in form.
- By text: by replying to confirm consent when prompted.
- By requesting a verification code: by entering your own mobile number on a Business’s online booking page and submitting it, which asks us to text you a one-time verification code. Requesting a code does not sign you up for appointment messages or any other texts.
Your consent is not a condition of any purchase.
One-time verification codes
When you enter your mobile number on a Business’s online booking page, we text you a one-time verification code so we can confirm that the number belongs to you before the Business receives your booking request. This message is consumer-initiated: it is sent only in direct response to your own request on that page, never on our own or a Business’s initiative. Each code is single-use and expires about 10 minutes after it is sent; requesting a new code invalidates the previous one. Verification codes are strictly transactional and are never marketing.
Everything below applies to verification codes exactly as it applies to every other message in this program: message frequency varies, message and data rates may apply, and you can reply STOP to opt out or HELP for help.
Message frequency
Message frequency varies and depends on your interactions with the Business (for example, one confirmation when you book and one or more reminders before your appointment). Verification codes are sent only when you request one — typically a single message per booking attempt.
Cost
Message and data rates may apply to every message in this program, including one-time verification codes. Walli AI does not charge you for messages; check with your mobile carrier for any rates that apply to you.
Opt out — reply STOP
You can cancel the SMS service at any time by replying STOP to any message, including a verification code. After you send STOP, we will send one confirmation message and then stop sending SMS messages. To opt back in, reply START. If you have opted out and later need a verification code to book online, reply START first or contact the Business directly.
Help — reply HELP
For help, reply HELP to any message in this program, including a verification code, or contact us at support@walliagent.ai or (727) 439-2033.
Carriers
Supported carriers include AT&T, T-Mobile, Verizon, and others. Carriers are not liable for delayed or undelivered messages.
Privacy
Your information is handled as described in our Privacy Policy. We do not share mobile opt-in data or consent with third parties for marketing purposes.
Contact
Walli LLC
3438 East Lake Rd, Suite 14-572, Palm Harbor, FL 34685
Email: support@walliagent.ai
Phone: (727) 439-2033