Voice Consent Script — SMS opt-in

Last updated: August 4, 2026

This page documents how the Walli AI AI receptionist obtains consent to send text messages when a client calls a participating stylist or salon (a “Business”). It is published so carriers and messaging-campaign reviewers can verify our verbal opt-in flow. The full program terms are in our SMS Terms and Privacy Policy.

When consent is requested

Consent is requested at exactly two moments, always before any text is sent:

• After a booking is made by voice — before sending the appointment confirmation and reminders (Script A).
• When a booking can’t be completed by voice — before texting a link to finish booking online (Script B).

Script A — appointment confirmation and reminders

“Would you like a text confirmation and appointment reminders at this number? Message and data rates may apply, and you can reply STOP at any time to opt out.”

• If the caller clearly agrees (“yes,” “sure,” “that’s fine”): consent is recorded and the receptionist says, “Great — you’ll get your confirmation by text in a moment.”
• If the caller declines: no text is sent. The receptionist says, “No problem — you’re all set,” and confirms the appointment details by voice instead.

Script B — booking link by text

“I can text you a secure link to finish booking at this number. Message and data rates may apply, and you can reply STOP at any time to opt out. Would you like that?”

• If the caller clearly agrees: consent is recorded and one message containing the booking link is sent.
• If the caller declines: no text is sent and the receptionist offers to help by voice or takes a callback request.

Consent rules

• Consent requires a clear, affirmative “yes.” If the response is unclear, the receptionist asks once more; anything other than a clear yes is treated as a decline.
• Declining never affects the caller’s booking or service in any way.
• Verbal consent covers appointment-related messages only (confirmations, reminders, and booking links). It is never used to send marketing or promotional messages.
• Every message sent includes the ability to opt out by replying STOP.

What we record

Each verbal opt-in (or decline) is stored as a consent record containing: the date and time, the caller’s phone number, whether consent was granted or declined, the exact wording that was read to the caller, and a reference to the call it occurred on.

Opting out

Reply STOP to any message to opt out immediately, or HELP for help. You can also contact us at support@walliagent.ai or (727) 439-2033.